Our clients and their challenge

Typical HIM SL ‘clients’ are top-end decision makers at regional, municipality and/or organisational level. They are the individuals that bear end-responsibility for immense impactful consequences, which result from their decisions, sometimes reaching far beyond the duration of their mandate. Their leadership, vision and perseverance are key to the regional success of any sustainable integrative activities at scale. However, because of the major complexities that accompany these crucial decisions, very often only relatively conservative decisions are made. This leads to ‘patchy’ innovations, or to implementing practices considered ‘best’ elsewhere, but without contextualising them to the local environment.

The transformation that our society currently urgently needs requires in-depth understanding of complex transitional changes: not copy-paste strategies. HIM SL facilitates the processes underlying these fundamental decisions that have far-reaching impact. However, sustainable implementation goes beyond boardroom decisions: in the real-life transformation process, HIM SL helps to transfer ‘top down’ decisions into actual change. This is done in a way that ensures co-creation and establishes intrinsic motivation of regional staff as driving force of regional integration of interdisciplinary eHealth enabled health and social care.

Phased transformation

Regional transformation towards Population Based Healthcare Management requires a mixture of managing data and managing change – continuously. Based on 15+ years of experience in several European Regions, HIM SL has acquired in depth insight into the underlying cyclic process. Simplified, this entails the following four phases:

1. Evaluate
2. Predict
3. Implement
4. Improve continuously

Is this the ‘new’ plan-do-check-act? Indeed! Research has unequivocally shown that effective care services significantly correlates with interdisciplinary teams constantly collaborating in a flexible manner, based on real time use of population and client data. Increasingly, European Members States, their regions and municipalities strive towards implementing such a culture of continuous improvement. This requires a revolution in existing processes and professional cultures. And since human nature, paradoxically, by nature strives for stability, organisations encounter various challenges in sustainably implement their vision.